FAQ

What does the quote consist of?
Typical removal/transport quote contain:
door to door service (ground floor) there will be a small charge for any delivery
or collection above ground floor.
1 man crew – to maintain the costs low we’re providing 1 man crews , so in case of any large furniture please arrange support to load or unload.
Insurance up to £20.000 – please see the details in our “Legal” section from the top menu

How you can book my removal?
To book your service please use our on-line booking form.
Right after submitting this form you will obtain an invoice and payment instructions.

How and when to pay?
You’ll be able to pay by bank transfer or use our internet payment gate
Minimum 50% prepayment
Outstanding quantity on delivery to the driver.

Do you sell boxes?
We can provide you with all forms of packaging supplies from our business partner boxes2move. Free of charge delivery in London on orders over £35.

How you can pack my belongings?
Pack one room at a time, labeling each and every moving box having a description of its contents and its destination (e.g., kitchen, bathroom). Be as specific as you’ll be able to; it’ll make unpacking  significantly simpler. Keep the weight of your moving boxes under 20kgs. Do not apply tape directly to polished or painted wood finishes. Removing the tape could ruin the surface.

Appliances
Do not box your appliances – our move team has been trained to handle these items with care.

With main appliances, check with the appliance dealer for any unique moving directions. For all big appliances, get rid of loose fittings and accessories and pack them separately. Tie down, all movable parts and doors.

Freezer/Refrigerator
Defrost and dry interiors well. If  you don’t defrost your refrigerator, the interior could mold and mildew in the course of storage. Whenever you get your refrigerator back, ensure refrigerator stands upright for at least 24 hours just before plugging in.

—–Household Items
Beds
Disassemble the bed frame. Tie rails and cross-pieces together with packing tape. Make sure to mark on tape to show where pieces fit together for reassembly. You can protect your mattress  with 1 of our mattress covers or large sheets of plastic.

Bicycles
Loosen, lower and turn handlebars at correct angles to save space. Clean and cover chains and pedals to safeguard other items from becoming snagged or soiled.

Books
They’re heavy, so  spread them across several boxes. Pack books flat, alternating bindings, and fill empty spaces with packing paper or bubble wrap.

Bureaus, Dressers
Your drawers and cabinets must be empty to be stored. Our move team will secure your drawers.

Chairs
Our move team will wrap the arms and legs to prevent scratches.

Clothes
Dresses, coats, suits – anything hanging in closets – travel best in our reusable wardrobe boxes, which could be utilised seasonally as “extra closets” for wardrobe storage. Each box has a 2 foot bar in it from which to hang your clothes. Other clothes can remain folded in our signature boxes.

Dishes
Individually wrap each piece with bubble. Location saucers, plates and platters on edge – Do not STACK FLAT. Cups and bowls may possibly be placed inside each other and wrapped three or four in a bundle.